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3-5 days production + 1-2 days shipping
Includes assembly and installation
We ship nationwide across Kenya. International shipping is available for East African Countries.
All items are carefully packaged with eco-friendly materials to ensure safe delivery.
You‘ll receive tracking information via email once your order ships. Track your package in real-time through our website.
Need delivery to a specific floor or room? Contact us to arrange special delivery instructions.
30-Day Return Window: Return standard items within 30 days of delivery
Custom Items: Custom-made shoe racks can be returned only if there‘s a manufacturing defect
Condition Requirements: Items must be unused, unassembled, and in original packaging
Return Shipping: We provide prepaid return labels for defective items
Size Exchanges: Exchange for different size within 14 days (size difference fees may apply)
Color/Finish Changes: Limited to in-stock alternatives, subject to availability
Defect Replacements: Free replacement for manufacturing defects or shipping damage
Processing Time: Exchanges processed within 5-7 business days
Reach out to our team within the return window to initiate the process
Receive your return authorization number and prepaid shipping label
Package and ship your item. Refund processed within 5-7 business days
Phone Support
254-739-591212
Mon-Fri 9AM-6PM EAT
Email Support
support@zitenge.com
Response within 24 hours
Live Chat
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Mon-Fri 9AM-6PM EAT
Zitenge Handcrafts Workshop
Capital Shopping Mall, Utawala Road
Benedictor, Utawala, Nairobi
Kenya
Workshop Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: 9:00 AM - 3:00 PM
For urgent delivery or quality issues with recent orders:
Emergency Line
254-739-591212
Our support team is standing by to assist you with any questions about your custom shoe rack order.